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The contractor demonstrates strong technician performance with reports of quick response times, patient customer service, and effective troubleshooting, though one technician (Easton) was specifically noted for resolving an air conditioning issue efficiently. However, the company has experienced significant operational challenges including communication delays on follow-up estimates, unresolved billing issues, extended wait times for parts and repairs during critical weather situations, and customer dissatisfaction regarding warranty handling and pricing transparency.
Based on Google reviews
About the Contractor
Victor Heating & Cooling LLC is a family-owned HVAC contractor in Salem, Missouri, serving Dent County and surrounding areas since 1934. Located at 301 E 4th St, the company is an authorized Lennox and WaterFurnace dealer, offering geothermal heat pump installation alongside heat pumps, air conditioners, ductless systems, furnaces, and wood burners. Their WaterFurnace geothermal systems can reduce heating, cooling, and hot water expenses by up to 70% by harnessing renewable ground energy. Victor Heating & Cooling provides 24/7 emergency service and free estimates, and accepts appointments by phone at (573) 729-4332 or by email at [email protected]. With over 90 years of regional experience, the company combines long-established expertise with quality equipment and professional service for Dent County residents.
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Service Details
schedule
Years in Business
92 years
emergency
Emergency Service
24/7 Available
factory
Brands Installed
WaterFurnace
water_drop
WaterFurnace
Authorized Dealer
check_circle
24/7 Emergency
Business Hours
Mon8a-4:30p
Tue8a-4:30p
Wed8a-4:30p
Thu8a-4:30p
Fri8a-4:30p
SatClosed
SunClosed
Regulatory Context
Geothermal Permitting in Missouri
Geothermal heat pump installations in Missouri require specific permits and compliance with state regulations regarding well drilling, loop installation, and refrigerant handling. Contact your local building department for specific requirements in your area.
Our team reviews your request before sending it to Victor Heating & Cooling LLC. If they can help, they will contact you directly.
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Quote Request Received
Thanks — we'll review your request and forward it to Victor Heating & Cooling LLC within 1 business day. If you asked to compare quotes, we'll pass it to up to two more local installers as well. They typically respond within 1–2 business days after that.
If you need to reach Victor Heating & Cooling LLC directly: (573) 729-4332
Geothermal heat pump installations in Missouri may require drilling permits, environmental site assessments, and compliance with local well and thermal energy regulations. Requirements vary by jurisdiction and system type (vertical, horizontal, open-loop). Contact your local municipality, state energy office, or a licensed geothermal installer for specific permitting requirements in your area.
