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The contractor received mixed reviews with significant concerns regarding post-installation service responsiveness, system reliability, and management communication, with multiple customers reporting extended downtime, unresolved technical issues, and delayed responses to service requests. However, installation quality and individual technician performance were consistently praised, with some customers citing effective troubleshooting, reliable ongoing maintenance, and knowledgeable service visits after addressing initial system problems.
Based on Google reviews
About the Contractor
Van Hee Mechanical serves Rochester, New York and the surrounding region as a WaterFurnace-focused geothermal and HVAC contractor based in Ontario, NY. The company installs WaterFurnace geothermal systems chosen for their industry-leading warranties and high performance efficiency ratings, operating substantially more efficiently than conventional heating and cooling alternatives. Van Hee provides full-service HVAC support — geothermal installation and service, duct system work, air conditioning, and heating — backed by a team with years of experience serving the Rochester metro. The company services most major brands of geothermal and HVAC equipment in addition to new WaterFurnace installations. Free no-obligation consultations are available to help property owners evaluate geothermal as a long-term energy solution. Financing options are available.
Verified active operator per https://vanheegeo.com/ (Bundle 6 audit 2026-05-29)
Installs WaterFurnace geothermal systems with industry-leading warranties and performance efficiency ratings, operating four times more efficiently than traditional HVAC to achieve potential 70% cost savings in the Rochester area.
Geothermal heat pump installations in New York require specific permits and compliance with state regulations regarding well drilling, loop installation, and refrigerant handling. Contact your local building department for specific requirements in your area.
How much more efficient is a geothermal system compared to traditional HVAC in Rochester?add
Van Hee Mechanical's geothermal systems are four times more efficient than traditional HVAC systems, potentially reducing heating, cooling, and hot water costs by up to 70%.
What geothermal products does Van Hee Mechanical install for Rochester homeowners?add
Van Hee Mechanical installs WaterFurnace geothermal systems including the 3, 5, and 7 Series, with high-efficiency ratings including EER values up to 47.0 and COP values reaching 5.4.
What services does Van Hee Mechanical provide beyond geothermal installation in Rochester?add
Van Hee Mechanical provides comprehensive maintenance, repair, and ongoing service support for all major brands of heating and cooling equipment throughout Rochester and surrounding areas.
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If you need to reach Van Hee Mechanical directly: (585) 545-4096
Geothermal heat pump installations in New York may require drilling permits, environmental site assessments, and compliance with local well and thermal energy regulations. Requirements vary by jurisdiction and system type (vertical, horizontal, open-loop). Contact your local municipality, state energy office, or a licensed geothermal installer for specific permitting requirements in your area.
