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The contractor demonstrates strong technical expertise and responsiveness, with multiple reviewers praising installation quality, system explanation, after-hours service response, and technician knowledge from staff members including Matt, Ben, Ryan, and Cory. However, some customers reported poor communication regarding system functionality, incomplete pricing estimates that omitted labor and tax, and difficulty obtaining warranty service and follow-up support, suggesting inconsistency in customer service delivery.
Based on Google reviews
About the Contractor
New Knoxville Supply Co., based at 205 Industrial Park Drive in New Knoxville, Ohio, has served the New Knoxville area as a full-service WaterFurnace geothermal dealer and installer. The company specializes in residential geothermal heating, cooling, and hot water systems using WaterFurnace units, offering installation, routine maintenance, equipment service, and new construction geothermal. Their WaterFurnace D2 designation reflects a higher tier of dealer certification and commitment to geothermal-focused service. The 38-review Google profile (4-star) highlights staff including Matt, Ben, Ryan, and Cory. Customers praise strong technical expertise; some noted communication and follow-up gaps. Contact (419) 753-2444 for service inquiries.
Service Details
factory
Brands Installed
WaterFurnace
water_drop
WaterFurnace
Authorized Dealer
Business Hours
Mon7:30a-4:30p
Tue7:30a-4:30p
Wed7:30a-4:30p
Thu7:30a-4:30p
Fri7:30a-4:30p
SatClosed
SunClosed
Regulatory Context
Geothermal Permitting in Ohio
Geothermal heat pump installations in Ohio require specific permits and compliance with state regulations regarding well drilling, loop installation, and refrigerant handling. Contact your local building department for specific requirements in your area.
Unable to provide specific details at this time. Please contact the business directly for information on available geothermal heating and cooling services.
Unable to provide service area details at this time. Please contact the business directly to confirm service availability.
Unable to provide process details at this time. Please contact the business directly for information on scheduling and installation timelines.
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We don't have an email address for New Knoxville Supply Co.. The quickest way to reach them is by phone on (419) 753-2444. You can still send your details below and we'll pass them to the nearest installers we can reach.
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Quote Request Received
Thanks — we'll review your request and forward it to New Knoxville Supply Co. within 1 business day. If you asked to compare quotes, we'll pass it to up to two more local installers as well. They typically respond within 1–2 business days after that.
If you need to reach New Knoxville Supply Co. directly: (419) 753-2444
Geothermal heat pump installations in Ohio may require drilling permits, environmental site assessments, and compliance with local well and thermal energy regulations. Requirements vary by jurisdiction and system type (vertical, horizontal, open-loop). Contact your local municipality, state energy office, or a licensed geothermal installer for specific permitting requirements in your area.
