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The contractor demonstrates strong technical expertise and responsiveness, with multiple reviewers praising installation quality, system explanation, after-hours service response, and technician knowledge from staff members including Matt, Ben, Ryan, and Cory. However, some customers reported poor communication regarding system functionality, incomplete pricing estimates that omitted labor and tax, and difficulty obtaining warranty service and follow-up support, suggesting inconsistency in customer service delivery.
Based on Google reviews
About the Contractor
New Knoxville Supply Co., based at 205 Industrial Park Drive in New Knoxville, Ohio, has served the New Knoxville area as a full-service WaterFurnace geothermal dealer and installer. The company specializes in residential geothermal heating, cooling, and hot water systems using WaterFurnace units, offering installation, routine maintenance, equipment service, and new construction geothermal. Their WaterFurnace D2 designation reflects a higher tier of dealer certification and commitment to geothermal-focused service. The 38-review Google profile (4-star) highlights staff including Matt, Ben, Ryan, and Cory. Customers praise strong technical expertise; some noted communication and follow-up gaps. Contact (419) 753-2444 for service inquiries.
WaterFurnace D2 dealer per official locator; domain currently unresolvable — verify active web presence before contacting (Ohio audit 2026-05-30)
Service Details
factory
Brands Installed
WaterFurnace
water_drop
WaterFurnace
Authorized Dealer
Regulatory Context
Geothermal Permitting in Ohio
Geothermal heat pump installations in Ohio require specific permits and compliance with state regulations regarding well drilling, loop installation, and refrigerant handling. Contact your local building department for specific requirements in your area.
What geothermal services does New Knoxville Supply Co. offer?add
Unable to provide specific details at this time. Please contact the business directly for information on available geothermal heating and cooling services.
Does New Knoxville Supply Co. serve the surrounding areas?add
Unable to provide service area details at this time. Please contact the business directly to confirm service availability.
What is the process for scheduling a geothermal installation in New Knoxville?add
Unable to provide process details at this time. Please contact the business directly for information on scheduling and installation timelines.
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If you need to reach New Knoxville Supply Co. directly: (419) 753-2444
Geothermal heat pump installations in Ohio may require drilling permits, environmental site assessments, and compliance with local well and thermal energy regulations. Requirements vary by jurisdiction and system type (vertical, horizontal, open-loop). Contact your local municipality, state energy office, or a licensed geothermal installer for specific permitting requirements in your area.