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Crosby & Co. demonstrates strong response time and reliability, with multiple reviewers noting same-day or next-day service and follow-up calls to confirm system performance, though one customer reported poor installation quality with exposed wires and protruding screws that posed safety concerns. Technician competence and honest diagnostics are consistently highlighted across reviews, with the company praised for properly diagnosing system failures, correcting previous installations, and providing fair pricing, though communication responsiveness was questioned in one instance.
Based on Google reviews
About the Contractor
Crosby & Co LLC is a Factory Authorized Carrier dealer based in Bossier City, Louisiana, serving the Shreveport metro area since 1984. The company specializes in geothermal heat pump installation and service, installing Carrier Performance, Comfort, and Infinity series geothermal systems for residential and commercial applications. Their product lineup includes central air conditioners, heat pumps, packaged systems, ductless mini-splits, and gas furnaces, along with indoor air quality solutions. Crosby & Co also services most major HVAC brands. Owner Cary J Crosby has led the business for over 40 years. The company holds an A+ BBB Accredited rating (accredited since July 2022) and carries American Standard, Bosch, and Airtemp equipment in addition to its Carrier line.
Factory Authorized Carrier dealer with over 40 years of experience specializing in WaterFurnace geothermal systems offering 30-60% energy savings and comprehensive indoor air quality solutions across multiple system configurations.
Service Details
schedule
Years in Business
42 years
factory
Brands Installed
Carrier
Service Area
Serves 2 areas across Louisiana
ShreveportBossier City
Regulatory Context
Geothermal Permitting in Louisiana
Geothermal heat pump installations in Louisiana require specific permits and compliance with state regulations regarding well drilling, loop installation, and refrigerant handling. Contact your local building department for specific requirements in your area.
Crosby & Co specializes in WaterFurnace geothermal heat pump systems, offering Performance and Comfort series equipment in multiple configurations including indoor split systems, outdoor split systems, and compact geothermal units.
Carrier's high-efficiency geothermal systems installed by Crosby & Co can achieve energy savings of 30-60% over conventional HVAC equipment.
Crosby & Co provides comprehensive indoor air quality solutions including air purifiers, humidifiers, ventilators, and ultraviolet lights to help reduce pollen, dust, mold spores, pet dander, bacteria, and viruses while maintaining recommended humidity levels of 40-60%.
Yes, Crosby & Co is a Factory Authorized Carrier dealer serving the Shreveport and Bossier City areas for over 40 years, and they also service most brands of HVAC units.
Yes, Crosby & Co offers repair, maintenance, and installation services for central air conditioners, air-source heat pumps, ductless systems, gas furnaces, and comprehensive indoor air quality solutions for both residential and commercial applications.
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If you need to reach Crosby & Co LLC directly: (877) 746-3993
Geothermal heat pump installations in Louisiana may require drilling permits, environmental site assessments, and compliance with local well and thermal energy regulations. Requirements vary by jurisdiction and system type (vertical, horizontal, open-loop). Contact your local municipality, state energy office, or a licensed geothermal installer for specific permitting requirements in your area.
