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Reviews reveal significant quality inconsistencies at the company, with some customers praising technician knowledge and rapid response times while others reported extended service delays, misdiagnosis of system problems, improper installation work, and disputed warranty service charges. Notable issues include a five-week air conditioning outage that required multiple visits to resolve a clogged drain hose, removal of a paid component without customer authorization, installation errors on new systems that resulted in unexpected repair charges, and lack of owner follow-up on complaints, contrasted against accounts of same-day emergency response and completion of replacements within a few hours.
Based on Google reviews
About the Contractor
Carter's Heating, Cooling & Geothermal Services has served Omaha, Nebraska since 2002 with residential and commercial HVAC and geothermal solutions. The company is an Energy Star certified and SAVE certified contractor, specializing in geothermal system installation, repair, and maintenance alongside conventional HVAC new-construction and replacement work. Carter's offers maintenance contracts providing two annual visits with 24-point system inspections and discounted service rates. Located at 4811 South 136th Street, Suite 2, the team brings deep geothermal expertise and takes on complex projects that other contractors decline. Online bill payment and scheduling are available through their website. Carter's holds a BBB A+ rating and has been accredited since 2010. Contact Carter's at (402) 740-3577 or [email protected] for geothermal service, new construction planning, or scheduled maintenance.
Verified active operator per https://www.cartersomaha.com/ + https://www.bbb.org/us/ne/omaha/profile/heating-and-air-conditioning/carters-heating-air-conditioning-inc-0714-300020615 (Bundle 5 audit 2026-05-29)
Energy Star and SAVE certified geothermal contractor in Omaha with over 100 years of combined staff HVAC expertise; specializes in taking on complex projects other companies decline.
Service Details
schedule
Years in Business
24 years
account_balance
Financing
Available
Regulatory Context
Geothermal Permitting in Nebraska
Geothermal heat pump installations in Nebraska require specific permits and compliance with state regulations regarding well drilling, loop installation, and refrigerant handling. Contact your local building department for specific requirements in your area.
What makes geothermal heating and cooling efficient in Omaha?add
Geothermal is the most efficient way to handle heating and cooling. With this cutting-edge system, homes and commercial businesses in Omaha can efficiently be kept at the right temperature no matter what the weather. A geothermal system is clean, energy-efficient and has low operating costs.
Does Carter's offer maintenance contracts for geothermal systems in Omaha?add
Yes, Carter's offers maintenance contracts that include 2 maintenance visits over 1 year, a 24-point inspection on each visit, and discounted service calls and repairs. Contact them at 402-740-3577 to get set up.
Can geothermal systems be installed in smaller spaces in Omaha?add
Yes, because a geothermal system is compact and quiet, it can be installed in locations such as attics or basements, making it ideal for various property types in the Omaha area.
What certifications does Carter's Heating & Cooling have?add
Carter's is an Energy Star certified contractor and SAVE certified, demonstrating their commitment to efficient heating and cooling solutions.
Does Carter's take on geothermal projects other companies decline?add
Yes, Carter's emphasizes problem-solving and takes on projects that competitors decline, with their motto being 'When other Companies say WE CAN'T, Carter's says WE CAN'.
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If you need to reach Carter's Heating & Cooling Geo Systems directly: (402) 740-3577
Geothermal heat pump installations in Nebraska may require drilling permits, environmental site assessments, and compliance with local well and thermal energy regulations. Requirements vary by jurisdiction and system type (vertical, horizontal, open-loop). Contact your local municipality, state energy office, or a licensed geothermal installer for specific permitting requirements in your area.
