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Bassett Services exhibited severe reliability and professionalism issues, with the contractor missing multiple scheduled appointments without notification, requiring customers to repeatedly initiate follow-up calls, and arriving unprepared with inadequate tools and equipment. Installation quality problems were compounded by failure to address safety concerns, including an undersized water heater pan causing unsafe flame conditions and unresolved plumbing issues that left standing water and rendered the home's sanitation system non-functional, creating conditions that violated Indiana habitability standards.
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About the Contractor
Bassett Services offers HVAC, plumbing, and electrical services throughout Indianapolis with over 2,200 customer reviews. The company provides furnace installation, repair, and maintenance; boiler services; heat pump installation; air-source systems; and commercial HVAC solutions to meet diverse heating and cooling needs. With multiple service lines in Indiana and neighboring states, Bassett Services combines technical expertise with a commitment to personalized solutions tailored to each home and business. The team maintains seasonal maintenance programs and emergency repair availability to ensure optimal performance year-round. Their comprehensive approach to indoor comfort encompasses heating efficiency, cooling reliability, and system longevity, supported by certified professionals dedicated to delivering dependable HVAC results for Indianapolis homeowners and commercial property managers.
Multi-trade contractor in Indianapolis providing HVAC, plumbing, and electrical services with the Bassett Watchdog Coverage Club offering 1-year HVAC warranties and priority service.
Geothermal heat pump installations in Indiana require specific permits and compliance with state regulations regarding well drilling, loop installation, and refrigerant handling. Contact your local building department for specific requirements in your area.
What heating systems does Bassett Services install in Indianapolis?add
Bassett Services provides furnace installation, boiler installation, and heat pump installation with personalized evaluations of your home's unique heating requirements.
Does Bassett Services offer a maintenance plan in Indianapolis?add
Yes, Bassett Services offers the Bassett Watchdog Home Coverage Club at $20 per month, which includes priority service, annual HVAC/plumbing/electrical inspections, and savings of 20% up to $250 on repairs.
What is included in Bassett Services' tune-up?add
Bassett Services offers a $59 tune-up (expires 03/31/2026) and provides other promotions including $100 off UV Air Sanitizer and 15% off for new customers.
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If you need to reach Bassett Services: Heating, Cooling, Plumbing, Electrical directly: (317) 360-0054
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Geothermal heat pump installations in Indiana may require drilling permits, environmental site assessments, and compliance with local well and thermal energy regulations. Requirements vary by jurisdiction and system type (vertical, horizontal, open-loop). Contact your local municipality, state energy office, or a licensed geothermal installer for specific permitting requirements in your area.
